Waves Mowatt-Kane

Waves Mowatt-Kane is a leader in human-centered design and enterprise digital transformations. She has led global teams within both the private and public sectors across multiple US industries. Currently, she serves as the Director of Experience Design and Head of Human-Centered Design at Genentech. Today, she leads a multi-disciplinary team within the Experience Operations organization (XO) that seeks to enhance the treatment journey for all patients and providers. Additionally, Waves serves as the Chief Experience Officer (CXO) for the Dreyfus Consulting Group and continues to emerge as a thought leader for Design Thinking, Human-Centered Design, and technology integration that drive innovative experiences.

For over 18 years, she has had the opportunity to work with such brands as Amtrak, where she led the brand’s digital CX transformation for seven years. As the Director of Customer Experience Digital Design, Analytics, Customer Insights, and Testing. Her team drove Amtrak to the highest level of customer satisfaction in the brand’s history. Academically, Waves is the first woman of color to graduate from the prestigious MAMBA program, where she earned a Master of Art in Design Leadership from Maryland Institute College of Art (MICA) and an MBA from Johns Hopkins University.

As an advocate for inclusive design, she works to integrate behavioral science into design innovation to match the skill level and abilities of users. Ms. Mowatt-Kane is a change agent, who strives to combine emerging technology and the Voice of the Customer (VoC) into the evolution of a Brand’s story while supporting such brands as Amtrak, AOL, Northrup Grumman, and the Corporate Executive Board (CEB – now Gartner). Waves’ dedication to innovation and desire to give back to the next generation has led her to the Let’s Go Boys and Girls team. She hopes to work with her fellow Board Members within the Let's Go Boys and Girls team to further nurture and evolve the organizational mission.